Gift vouchers

Gift vouchers let guests buy credit for your venue and redeem it later. As an operator you do three things: configure how vouchers are sold, issue vouchers directly to guests, and redeem them at the venue.

Note

Vouchers are shared across your venue group - a voucher sold at one venue can be redeemed at any other venue in the same group. They are single-use: a voucher is redeemed in full in one go, with no partial balance left over.

Configuring vouchers

Voucher sales are governed by Settings → Marketing → Vouchers. This controls the public voucher purchase flow (including the voucher widget).

Setting	What it does
Enabled	Master switch - turns gift vouchers on for the venue. Must be on before you can enable the voucher widget.
Expiration months	How long a purchased voucher stays valid.
Min / Max amount	The lowest and highest value a voucher can carry.
Fixed presets	Preset amounts guests can pick from (for example £25, £50, £100).
Allow custom	Whether guests can enter their own amount within the min/max.
Min / Max quantity	How many vouchers a guest can buy in one order.
Terms	The terms and conditions shown at purchase.
Payment policy	The payment policy applied to voucher purchases.

Tip

The Vouchers config panel supports Copy from another venue to reuse the same voucher setup across your group.

Issuing a voucher to a guest

Beyond public sales, you can issue a voucher directly to a guest from the per-venue Vouchers tab (in the venue’s context menu). Select + Add voucher and:

1. Search for the recipient, or create the guest if they’re new.
2. Enter the amount (at least £0.50).
3. Add an optional message.
4. Choose whether it’s Complimentary (a gift you’re giving) or Paid (the guest is paying for it).

The voucher is emailed to the recipient using your branding.

The Vouchers tab also shows stat cards for Active, Expired and Redeemed vouchers, and a table listing each voucher’s recipient, email, expiration, amount, status and venue.

Note

Vouchers you issue directly (including complimentary ones) are given a standard expiry when created. Check the voucher’s listed expiration date after issuing.

Redeeming a voucher

When a guest presents a voucher, redeem it from the Vouchers tab:

1. Open a voucher’s detail, or use Redeem.
2. Scan the voucher’s code or enter it manually to look it up.
3. Optionally record how much the guest spent on this visit (see below), then redeem - confirming the guest and amount.

Because vouchers are single-use, redeeming marks the whole voucher as used - there’s no remaining balance to carry forward. A voucher’s status is one of:

• Active - issued and ready to redeem.
• Redeemed - used at the venue.
• Expired - its validity lapsed before it was redeemed.
• Refunded - a paid voucher whose payment was refunded (see below).
• Cancelled - voided by staff without a refund (see below).

Recording total spend (optional)

The redeem screen has an optional “Total spent on this visit” field. Enter the guest’s total bill for the visit if you know it, or leave it blank - it never affects the redemption itself.

Recording spend feeds a Business intelligence insight, Did you know: voucher guests spend more than the voucher, which compares what voucher guests actually spend against the voucher’s face value. Only redemptions with a recorded figure count toward it, so the more your staff fill this in, the sooner that insight can appear.

Note

Redemption is rate-limited to protect against abuse, so if you’re processing several in quick succession you may occasionally need to wait a moment.

Managing an issued voucher

Open a voucher from the Vouchers tab to see its detail view. Alongside Details, it has a Payment tab (payment info for paid vouchers) and a History tab that lists the voucher’s events over time (created, redeemed, refunded, cancelled, resent and purchaser changes).

From here staff can manage a voucher after it has been issued:

• Refund payment - refunds the guest’s payment in full and voids the voucher. Available only for a paid voucher that is still active: once refunded, the voucher can no longer be redeemed and its status becomes Refunded. This action lives on the Payment tab and is hidden for complimentary (unpaid) vouchers.
• Cancel voucher - voids a voucher without refunding anything, for example when one was issued by mistake. It works for both paid and complimentary vouchers while they’re active, and sets the status to Cancelled.
• Resend voucher - re-emails the voucher to its recipient. A small caret next to it opens Resend receipt, which re-emails the purchase receipt to the buyer. The receipt option stays available even after a voucher has been redeemed.
• Change purchaser - reassigns the voucher’s buyer to a different guest account, from the purchaser panel in the voucher’s detail view.

Note

Refunding or cancelling a voucher is permanent - it can’t be redeemed afterwards. Each of these actions is recorded on the voucher’s History tab.