Guest-list bookings
Bookings is where you handle guest-list requests - guests asking to be put on the list for a night. (Table reservations are managed separately on the live reservations floor.) You can open Bookings from the operator-wide menu to see requests across all your venues, or from inside a venue to focus on just that one.
The Bookings list
Section titled “The Bookings list”The list gives you every booking with a search box and a set of columns: Guest, Score, Membership, Venue, Date, Party and Status. (Inside a single venue the Score column is dropped.)
Filters
Section titled “Filters”Narrow the list with:
- Date - pick a date, with quick shortcuts.
- Status - defaults to pending so you see what needs a decision first.
- Party size.
- Tier - membership tier.
- Rejections, Score and Visits - filter by the guest’s history and Sidedoor Score.
Booking statuses
Section titled “Booking statuses”A booking moves through these statuses:
| Status | Meaning |
|---|---|
| pending | Awaiting your decision. |
| approved | You’ve accepted the guest onto the list. |
| rejected | You’ve declined the request (with a reason). |
| cancelled | The booking was cancelled. |
| checked_in | The guest has arrived and been checked in at the door. |
| pending_payment | Shown as Awaiting Payment - waiting on the guest to pay. |
| expired | The request lapsed without action. |
| door_rejected | The guest was turned away at the door. |
A guest can only be marked checked_in from approved - check-in normally happens at the door via the QR scanner.
The booking modal
Section titled “The booking modal”Select any booking to open its modal. It has two tabs:
- Details - the guest, the request and the status control.
- History - the timeline of what’s happened to this booking.
Approving or rejecting
Section titled “Approving or rejecting”From Details, use the status control to change the booking:
- Approve - accept the guest onto the list.
- Reject - you’ll be asked for a reason, which is shared with the guest.
- Cancel - you’ll be asked to confirm before the booking is cancelled.
Adding a guest to the list
Section titled “Adding a guest to the list”You can put a guest on the list yourself with + Add guest list.
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Choose + Add guest list from the Bookings list.
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Pick the venue (if you’re operator-wide) and search for the guest. If they’re new, + create user to add them on the spot.
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Choose the rule (which guest-list access rule applies), the date and the party size (1–40).
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Submit to add them to the list.
Requesting a card-hold deposit
Section titled “Requesting a card-hold deposit”From a booking you can send a payment / deposit request, which places a card hold - an authorisation on the guest’s card that isn’t charged unless you capture it.
- The amount must be at least £0.50.
- Send it as an email link for the guest to complete themselves, or take the card there and then if you have their details.
Card holds are the same model used across the platform. For the full picture - authorising versus capturing, partial captures, releases and per-cover minimum spend - see Deposits & card holds.