Guest-list bookings

Bookings is where you handle guest-list requests - guests asking to be put on the list for a night. (Table reservations are managed separately on the live reservations floor.) You can open Bookings from the operator-wide menu to see requests across all your venues, or from inside a venue to focus on just that one.

The Bookings list

The list gives you every booking with a search box and a set of columns: Guest, Score, Membership, Venue, Date, Party and Status. (Inside a single venue the Score column is dropped.)

Filters

Narrow the list with:

• Date - pick a date, with quick shortcuts.
• Status - defaults to Approved and Pending ticked, so you open on the live and still-to-decide bookings that matter day-to-day. Tick any set of statuses you like; leave them all unticked to show every status.
• Party size.
• Tier - membership tier.
• Rejections, Score and Visits - filter by the guest’s history and Sidedoor Score.

Note

Inside a single venue the Bookings list can also include ticketed-event bookings alongside guest-list requests, with a Type filter (Guest list vs Ticket) and a Source column to tell them apart.

Booking statuses

A booking moves through these statuses:

Status	Meaning
pending	Awaiting your decision.
approved	You’ve accepted the guest onto the list.
rejected	You’ve declined the request (with a reason).
cancelled	The booking was cancelled.
checked_in	The guest has arrived and been checked in at the door.
pending_payment	Shown as Awaiting Payment - waiting on the guest to pay.
expired	The request lapsed without action.
door_rejected	The guest was turned away at the door.

A guest can only be marked checked_in from approved - check-in normally happens at the door via the QR scanner.

The booking modal

Select any booking to open its modal. It has two tabs:

• Details - the guest, the request and a row of status tiles. The guest tile’s Edit guest action updates the name, email or phone stored on this booking (with Link a different guest alongside it to attach the booking to a different account) - see Reservations → Edit guest for how it works.
• History - the timeline of what’s happened to this booking.

Status tiles

Details shows the booking’s current status alongside a row of quick-action tiles. Tap one and it saves straight away, there’s no separate save step.

Which tiles you see depends on the booking’s current status:

• Pending - Approve or Cancel.
• Awaiting payment - Cancel. Approve becomes available once the guest has paid.
• Approved - Check in, Reject or Cancel.
• Checked in - Undo check in, putting the booking back to approved.

Reject turns away a guest who’s already been approved: it asks you to confirm and lets you pick a reason (At Capacity, Barred, Attitude, Dresswear), or you can leave it blank. The guest is only ever told they couldn’t be let in, never the reason. Cancel also asks you to confirm first.

A staff cancel or a reject always refunds anything the guest has already paid, whether that’s a card payment or keys.

Undoing a cancel, reject or check-in

A checked in, cancelled or rejected booking offers an Undo tile that puts it back to the status it was in before. Undo isn’t offered once a cancel or a reject has refunded the guest, or when the booking was cancelled while it was still awaiting payment.

The guest is emailed when a booking is approved, rejected or cancelled, and gets a short note when a cancel or reject is undone.

Editing venue, guest list, party size and date

Details shows the Venue and Guest list side by side, with Party size and Date in the row below. While the booking is still open you can change any of them - picking a different Venue clears any event link, so choose a Guest list rule at the new venue to go with it.

Once the guest is checked in, these fields become read-only.

Adding a guest to the list

You can put a guest on the list yourself with + Add guest list.

1. Choose + Add guest list from the Bookings list.

2. Pick the venue (if you’re operator-wide) and search for the guest. If they’re new, + create user to add them on the spot.

3. Choose the rule (which guest-list access rule applies), the date and the party size (1–40). The rule is recommended but optional: if you don’t pick one, the panel shows a warning rather than blocking the add.

4. Add any guest list tags.

5. Submit to add them to the list.

Requesting a card-hold deposit

From a booking you can send a payment / deposit request, which places a card hold - an authorisation on the guest’s card that isn’t charged unless you capture it.

• The amount must be at least £0.50.
• Send it as an email link for the guest to complete themselves, or take the card there and then if you have their details.

Card holds are the same model used across the platform. For the full picture - authorising versus capturing, partial captures, releases and per-cover minimum spend - see Deposits & card holds.

Note

Card holds require Stripe to be connected at the operator level. See Operator settings → Payments.