Email templates

Templates are reusable, branded email designs you build once and reuse across your campaigns and automations. Set your look - header, colours, images, layout - save it, and drop it into any email send instead of starting from a blank page each time. You’ll find them under Marketing → Templates.

Managing templates

The Templates tab is a thumbnail grid of your saved designs. From here you can:

• Create a new template.
• Edit an existing one.
• Rename it.
• Duplicate it - a quick way to spin a variant off a design that works.
• Delete it.

Note

Sidedoor ships a default template for each automation, so every triggered message has a branded design ready to go from day one. These are marked with a Default badge in the grid. You can open and restyle a default like any other template, but you can’t delete it (only edit it), because your automations rely on it. On a default, the Delete button is replaced with a plain “Default template” label.

You can add images to a template. Uploads accept JPG, PNG, GIF and WebP files under a few megabytes (SVG isn’t supported), and they’re served from stable links so they keep working in emails you’ve already sent.

How templates behave in a send

When you pick a template while composing a campaign or automation, its design is snapshotted at that moment. Editing the template later won’t change a campaign or automation you’ve already set up - your live sends keep going out exactly as you built them until you open them and choose a template again. This is the same snapshot behaviour automations rely on.

Note

These marketing templates are separate from the transactional emails Sidedoor sends on your behalf (booking confirmations, receipts and the like), which are handled elsewhere.

Related

• Campaigns - start a broadcast from a saved template.
• Automations - attach a template to a triggered message.