Account settings

Everything about your account lives under Profile. Here’s what you can change.

Your profile

Open Profile → Account to edit your details:

Field	Notes
Full name	The name shown at the door.
Email	You’ll be asked to verify a new email when you save.
Phone	Your contact number.
Date of birth	Used for age-restricted venues and events.
Address	Start typing for autocomplete, then confirm your postcode.

Tap Save to apply your changes. Your password and two-factor settings live on their own Security page (see below): the Account page shows a Password & security link that takes you there.

Delete your account

At the bottom of Profile → Account there’s a Delete account option. Tap Delete my account, then type DELETE to confirm. This is permanent and immediate: it removes your profile, saved cards and key balance, and you lose access to your bookings, event tickets, guest-list places, vouchers and any deposits you’ve paid. It can’t be undone, so only use it if you’re sure.

Security

Everything that protects your account lives under Profile → Security: your password, biometric sign-in and two-factor authentication.

Password

To change your password, open Profile → Security and fill in the Password section: your current password, then a new password (at least 8 characters) and the same again to confirm. Tap Update password to save.

Biometric sign-in (Face ID)

In the Sidedoor app you can unlock with your device biometrics (fingerprint or face). Turn on Biometric sign-in under Security to use it. This option only appears in the app, not in your web browser. If you turn it off, your device passcode still protects the app.

Two-factor authentication

For an extra layer of protection, turn on two-factor authentication under Security.

1. Choose to set up two-factor.
2. Scan the QR code with an authenticator app (or enter the secret manually).
3. Enter the 6-digit code from the app to verify and switch it on.

Once it’s on, you’ll enter a 6-digit code from your app each time you sign in with a password. You can disable it from the same screen whenever you like.

Socials

Under Profile → Socials you can add your Instagram and TikTok handles, and follow Sidedoor on its own channels.

Preferences

Profile → Preferences is where you tune how the app looks and what it tells you:

• Dark mode - switch between light and dark.
• Display size - make everything larger for easier reading, or smaller to fit more on screen. Saved on this device.
• Location - turn location on so Sidedoor can show venues near you, or off for privacy.
• Voucher reminders nearby (Sidedoor app only) - get a notification when you’re near a venue where you have a voucher to spend. Appears beneath the location switch in the app.

Notifications

Choose how Sidedoor reaches you. Each group has its own switches, and turning one off only affects that group.

Bookings

• In-app - confirmations, reminders and updates about your bookings, shown inside Sidedoor.
• By email - the same booking updates, copied to your inbox.

Chat

Controls messages a venue sends you about a booking. Both switches default on, and turning one off only affects chat messages - it never changes your booking confirmations or anything else.

• Push - a notification on your device when a venue sends you a chat message. Turning it on asks for your browser or device’s permission to show notifications, so you’ll need to allow that when prompted. On iPhone and iPad, add Sidedoor to your home screen first (see Install the app) - notifications only work from the installed app.
• By email - if you miss a chat message, we email you a secure link to open the conversation.

Marketing from Sidedoor

News, offers and product updates from Sidedoor itself - not from the venues you book with. Choose which channels we can reach you on: Email, SMS or Push. This never affects your booking confirmations or account messages. To stop marketing from a particular venue, use the unsubscribe link in that venue’s emails.