Managing your bookings

The Bookings tab in the bottom navigation is your home for everything you’ve booked - table reservations, guest-list spots, event tickets and the vouchers you own, all in one list.

Your bookings list

Each row shows a thumbnail, a type badge, the venue or event name, the key details (date, time, party size) and a status pill, with a quick button to open the QR code.

To find something fast, open the filter sheet:

Filter	Options
Quick	Today, This week, This month, Upcoming, Past, or Any.
From / To	A custom date range.
Status	Filter by booking status.
Type	Reservations, guest lists, events, enquiries or vouchers.

Booking detail

Tap any booking to see its full detail, including cells for Date, Time, Party, Type and Status, plus:

• Minimum hold or Deposit - if payment applies to your booking. A Minimum hold shows as held, placed 3 days before, released or ended; a Deposit shows as paid, due or refunded. See Payments for what each of these means.
• Add-ons - any extras you added.
• Friends - anyone you’ve invited to the booking.
• The venue’s cancellation policy.

From here you can Cancel, rebook, or Show QR.

Inviting friends

On a table reservation or guest-list booking, open its detail page and find Friends, below Add-ons. Tap Invite friends to search your connections and add any of them, so they can follow the same booking.

Only people already in your network can be invited, and the list fills up to the booking’s party size.

Once added, a friend:

• sees the booking in their own Bookings list, marked Invited by your name, with the same QR code and Add to calendar / Wallet options, but nothing to manage - there’s no Cancel or Edit here, just a Leave button if they want to come off the booking.
• gets an email as soon as you invite them, with the booking’s details.
• gets an email whenever the date, time or party size changes, or the booking is cancelled.

You can Remove any friend you’ve added from the booking’s detail page at any time.

Changing your booking

To change a booking’s date, time or party size, open it and choose Edit booking.

If raising your party size means a higher deposit or minimum hold applies, you only pay the difference. Sidedoor takes you to a payment page to authorise or pay just the extra amount, as its own hold or charge, separate from what you’ve already paid or had held - that’s left exactly as it is.

Your new party size takes effect once that extra payment goes through. If you leave the payment page without finishing it, your booking keeps its original party size.

If your minimum hold shows placed 3 days before (see Payments), raising your party size simply raises the amount that hold will be placed for closer to your visit - there’s nothing extra to pay right now.

Adding a pre-order after you’ve booked

A venue can invite you to pre-order or add extras to a table reservation you’ve already made, even if you didn’t pick anything when you booked.

1. Look out for an email from the venue with an Add to my booking button.
2. Tap it to open your booking - in the Sidedoor app if you’re signed in, or on the venue’s own booking page if you’re not.
3. Your date, time and party size stay exactly as they are. Pick from any pre-order or add-on items the venue offers.
4. Anything you choose to pay at the venue is added to your booking straight away. Anything with a payment is paid, or held on your card, depending on the venue’s policy, on a secure payment page first, and only added once that goes through.
5. You’ll get an email confirming your booking’s been updated. It’s still the same booking, the same table and the same QR code.

Note

If the venue has closed pre-orders for your booking, for example because it’s too close to your reservation time, the link lets you know and invites you to order with the team when you arrive instead.

From your booking emails

Every email confirming a new or upcoming booking includes a Manage your booking button (it reads Manage your guest list for a guest-list spot, or Manage your tickets for an event ticket). That covers:

• booking confirmations, whether you booked yourself or the venue booked for you
• event ticket confirmations
• guest-list spots, both joined and awaiting approval
• bookings a venue has moved over to Sidedoor from another system
• bookings waiting on payment
• reminders before your visit
• changes to the date or time

Tap the button to open that booking straight in the Sidedoor app, where you can Edit booking, Cancel or Message venue without hunting for it in your bookings list first. A short line under the button reminds you of this.

These emails share a layout, so whatever they include always appears in the same order:

1. Your booking details (date, time, party and so on).
2. The venue’s policy, if it has one.
3. The manage button.
4. Your door QR code, if the booking is already confirmed.
5. Add to calendar links, if there’s a date to add.

If your reservation has a set length, its Time line reads as a range, for example 14:00 to 16:00 (2 hours), so you know when the table’s held until. A guest-list spot, or a booking without a set length, just shows the start time.

Cancelling

To cancel, open the booking and choose Cancel. A few rules apply:

• A booking that’s already been paid can’t be cancelled here.
• A booking you’ve already checked in to can’t be cancelled.
• The venue’s own cancellation policy can also block it - for example if you’re inside a no-refund window, or the venue doesn’t allow cancellations. When that’s the case, the Cancel button is greyed and tapping it opens a short sheet that explains why. If you have a live minimum hold, that sheet also lets you cancel anyway and forfeit it - it’s charged as a No-show charge; a deposit you’ve already paid stays with the venue.
• When you cancel, any card hold is released back to you.
• Cancelling a guest-list spot releases your place and refunds the held keys.
• You’ll always get an email confirming the cancellation, with what happened to any money involved - hold released, deposit refunded or kept, or ticket refunded.

Caution

Event tickets follow the event’s own cancellation policy. Whether you can cancel and how much you get back are two separate things: some events let you cancel any time, some only up to a cut-off, and some not at all, while the refund can be full, partial or nothing. A non-refundable ticket can still be cancelled, you just won’t get your money back. You’ll see the refund terms before you confirm. See booking event tickets.

Your entry QR code

At the door, staff scan your booking’s QR code. Open the booking and tap Show QR to bring up a large, bright QR sheet.

Tip

Your QR code is a static pass - it doesn’t expire or need refreshing. The sheet also keeps your screen bright and awake, so it’s always ready to scan. Just hold it up at the door.